How long does account verification take?
Once we receive all the requested documents in full... g.read_more
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My Account & Verification
How can I reopen my account?
If you wish to reopen your account, please contact... g.read_more
What documents are required for account verification?
We may request the following documents... g.read_more
Can I have more than one registered account?
Players can have only... g.read_more
How can I deactivate my account?
To deactivate your account, you can... g.read_more
How can I update my personal information?
Please contact Customer Support with... g.read_more
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... g.read_more
Why am I not able to open an account?
You might not be able to open an account if... g.read_more
How can I join website?
To join our website, you would need to... g.read_more
I forgot my user name/registered email address. What should I do?
You need to contact us via... g.read_more
I forgot my password, how can I recover it?
Please click on the forgot password button... g.read_more
Why is account verification needed?
Account verification ensures the security and integrity... g.read_more
Are there any restrictions/limitations that can be applied on my account until verification is completed?
Yes. Deposits and/or withdrawals may be blocked until... g.read_more
What if I don’t have the required documents?
Please contact our Customer Support team... g.read_more
I’m having trouble uploading my documents. What should I do?
Contact our Customer Support team and provide... g.read_more
Do I need to contact support after uploading documents?
No. Once your documents are uploaded successfully... g.read_more
Why were my documents rejected?
Documents may be rejected for the following reasons... g.read_more
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